Terms and Conditions

RPM Express Couriers has its Miami warehouse facility at 10481 NW 36th Street, Doral, Florida, 33178 United States and has its registered office at Lot #5 Suite Drive, Trincity Industrial Estate, Trincity, Trinidad and Tobago.

The Terms represent the conditions hereinafter called RPM Express Couriers and its counterparties. Other parties include, principal, customer, sender, receiver, supplier, carrier and user for the supply of goods and/or services, mediation and/or advice, which are or will be delivered or made available by RPM Express Couriers requested by the customer, particularly under contract of purchase, sale and/or assignment.

The customer may verbally or in writing, or via the website of RPM Express Couriers or otherwise make use of the goods or services offered, whether or not they form of a long term contract.

These Terms and Conditions supersede all previous published terms and conditions of RPM Express Couriers reserves the right to change these terms and conditions without prior notice.

RPM Express Couriers reserves the right to enforce these Terms and Conditions. Strict compliance may not always be enforced across all conditions, and where they are not this does not mean that it renounces the right to apply to the remaining conditions.

These General Conditions are published both in print and electronically on the website. The electronic version on the website will take precedence over the printed form. Up to date copies can be sent on request.

If this agreement is made in a language other than English, then any difference in content or scope the English text will prevail.

These Terms and Conditions apply to the legal relationship between RPM Express Couriers and the customer, regardless of location of the party and regardless of where it is established or implemented.

Furthermore, this agreement applies to all requests, offers, price lists, quotations, order confirmations, the closed and to close contracts, work of RPM Express Couriers and its staff on the sales, delivery of service and/or goods, execution of advisory assignments and/or mediation, or the implementation of transport and/or logistics services between RPM Express Couriers and any party or successor.

Orders made with RPM Express Couriers are made under our Terms and Conditions does not recognise customer Terms and Conditions even when these are expressly referred to in advance.

If at any stage of the purchasing there is a conflict between the Select Courier Terms and those of the purchaser, Select Courier Terms will prevail, except, where there has been specific acceptance in writing to the contrary.

Once the terms and conditions are accepted, they apply without further notice for new services and agreements between the parties, unless specifically excluded.

The following conditions apply to the services of the Carrier and are part of the agreement between the Consignor and the Carrier in relation to the services which mediates RPM Express Couriers Deviations from the terms and conditions apply only if in writing and accepted by the Carrier.

The following conditions apply to the services of the Carrier and are part of the agreement between the Consignor and the Carrier in relation to the services which mediates RPM Express Couriers Deviations from the terms and conditions apply only if in writing and accepted by the Carrier.

RPM Express Couriers reserves the right to change the terms of the conditions of third parties and to apply these if they relate to the performance of work, relevant to the respective order.

All offers and quotations of RPM Express Couriers in brochures, price lists, websites or in any form whatsoever, are completely free, even if they offer a deadline for acceptance. Pricing and quotations are subjected to change without prior notice. Final pricing calculated by the 'Pre-Alert' feature found www.rpmexpresscouriers.com is dependant on the customer providing the correct information of their shipment cost. Failure to do so will alter and change the final cost of delivery and services provided by RPM Express Couriers. The Customer warrants that to best of their knowledge all critical information for the execution of the contract is provided: Couriers will carryout their tasks to the best of their knowledge and ability. This obligation has the character of a 'best efforts' obligation.

The offer made by RPM Express Couriers is without obligation, and is valid, unless otherwise indicated, for fourteen days. The other party accepts the offer made by placing an order, which may be written, oral or signing a contract, or through the website or by e-mail is bound by a contract only if and insofar as RPM Express Couriers has confirmed the order.

RPM Express Couriers reserves the right without giving reasons to refuse an order. A refusal of an order for whatever reason, can never give rise to any claim for damages by the customer in respect of RPM Express Couriers.

Verbal promises by the employees and representatives, intermediate and/or assistant of RPM Express Couriers are binding only if confirmed in writing.

Data, including those relating to the contract, the bill of lading, invoice and other documents are exchanged electronically, in the event of a dispute the admissibility of electronic messages is not disputed. Electronic messages have the same evidential value as written, unless such messages between the parties have an agreed format and the security level and format are not in the manner agreed stored or recorded.

The RPM Express Couriers website and related Web links can be used by customers. None of these websites or companies to whom they belong are controlled by RPM Express Couriers It offers no warranty as to the information provided or made available on such sites nor the quality or acceptability of goods, services or software used by such persons or entities in any of these web sites are.

Without prejudice to its own responsibilities, RPM Express Couriers can involve third parties to complete an order without prior permission. It can also alter its relationships with the carriers without prior permission.

By wether confirming and / or placing by writing any order, the other party accepts these Terms and Conditions.

The orders are executed at the time by RPM Express Couriers with delivery prices and general terms in force when the booking is confirmed, unless the parties expressly agreed otherwise in writing. All prices exclude sales tax (VAT), warehousing, shipping, transportation, insurance or other charges which relate to the order and / or contract are payable unless otherwise stated. Prices for additional services or surcharges quoted on the website are indicative prices and can not be legally binding. Courier orders can be subject to a minimum order handling charge.

If the order is carried out in accordance with Article 4.1 but is at a different price agreed upon, because the price charged at the time of delivery is after the date of the conclusion of the contract, for whatever reason, RPM Express Courier is entitled to raise the agreed price accordingly if and when the increase is reasonable, unless the parties expressly agreed in writing that a the price was fixed. Among cost factors not displayed: materials, packaging, recall or transportation, fuel surcharges, duties, taxes or other charges, currency fluctuations, travel time, travel and accommodation and other delivery/collection related expenses.

RPM Express Courier has no obligation to provide surety from its own resources for the payment of freight, duties, levies, fines, taxes and / or other costs, if they are required. All the consequences of not immediately complying with an obligation to provide surety shall be borne by the Customer.

RPM Express Couriers pays the charges raised ahead and charges it to the Customer. RPM Express Couriers will take a standard 6% commission fee payment. If the Customer pays the amount directly, there is no commission payment by Select Courier. If these charges on a shipment are more than USD 1,000, the customer will be contacted. The Customer is requested to meet the cost by telephone before consignments are delivered. Alternatively a written confirmation from the Customer that the costs including 6% commission payment will be accepted.

The Customer shall at all times, be liable to RPM Express Couriers for all costs incurred, such as improperly calculated rates, measuring and weighing differences and other legitimate expenses charged by the carrier.

All prices, rates, charges, financial obligation, amount and / or value are expressed in US Dollars (USD), excluding any taxes, fees and / or taxes unless otherwise stated.

All invoices should be settled within the arrival of the package to the final destination, unless another period is agreed or the another billing period is specified. The customer must clear the outstanding invoices in order for RPM Express Couriers to successfully delivery the packages to the final destination and/or to successfully clear the package for pick up at the RPM Express Couriers Trinidad office location.

Any discounts, bonuses, fees etc. are payable only if the customer has fulfilled its obligations to RPM Express Couriers.

If payment terms are not met, the other party is legally in default. Without requiring a further notice all outstanding debts to RPM Express Couriers are immediately due and payable.

All judicial and extrajudicial costs shall be borne by the customer. The extrajudicial costs are at least 15%, including the aforementioned interest owed by the other party, with a minimum of USD $75.00. Furthermore, is entitled to RPM Express Couriers a surcharge for late payment charge of up to USD $15.00 per invoice for the additional administrative costs.

Prior to delivery and / or performance of its obligation to the customer RPM Express Couriers is always entitled to full or partial payment of the amounts due.

If payment is not forthcoming or the customer is not creditworthy, then RPM Express Couriers can suspend the order is then entitled to temporarily suspend the customer's account, until the obligations are fulfilled by the customer.

Invoice disputes must be raised with 5 days of receipt. Disputes must be in writing (electronic).

Proof of delivery (POD) or (CMR) bill can be obtained by RPM Express Couriers, or by reviewing invoices and receipt in the customer's web portal found in www.rpmexpresscouriers.com/myaccount. The charge for a paper (hard copy) Proof of Delivery is USD $4.50 per. Some shipments will not have proof of delivery (POD) or (CMR), this does not entitle deferment in respect of the indebtedness of the payment.

The data entered by the customer into the booking software will be used to calculate the charge for the shipment. Especially when using the 'Pre-Alert' feature found in the customer's RPM account. Section 2.5 states the responsibility required by the customer to ensure RPM Express Couriers has the latest and most accurate information to calculate the correct charge for shipment.

RPM Express Couriers will provide invoices, in a PDF file and send to the customer electronically. If requested a paper invoice can be sent. There is an administration fee for this service. Invoices can also be found in the customers portal by logging into www.rpmexpresscouriers.com/customer

There are the various conditions and obligations that apply to the Sender, Recipient of the shipment and carrying it. Shipments may include documents, parcels, pallets, air, sea freight and other goods to be transported.

The Sender and / or receiver are responsible for the accuracy and completeness of the data entered in the booking software and on the waybill, and should ensure that all shipments have the correct contact information provided.

The Sender is required to ensure that the required documents and instructions for shipping, and if applicable for reception, are in the timely possession of and / or the Carrier. In no event shall RPM Express Couriers be required to examine whether the information addressed to them is correct and / or complete.

The Sender must pack and label the consignment, so that the content is described, classified and accompanied by the required shipping documents, which in each case may vary to meet the requirements of the Carrier and the law. Furthermore, the packaging must be able to withstand the usual treatment and the usual transport methods.

In the case of a shipment within the European Union, where the receiver is the payer, the correct VAT number of the sender and the receiver is to be provided.

For all shipments destined for export the Sender must provide proper sales invoices in quintuplicate (make 5 copies) of the Commercial Invoice. It must include the correctly stated billing address with a Chamber of Commerce and VAT number, a complete and clear description of commodities or goods, the General Agreement on Tariffs and Trade (GATT Code), being the first six digits of the Harmonised System (HS Code) and the correct weight.

The Sender is required to ensure that the shipment is ready at the agreed place and time and available for collection by the Carrier. Failure to do so may incur charges. Without any notice being required, the Sender is required to meet costs of the failed collection, with a minimum of USD $25.00 per shipment.

RPM Express Couriers and or the Carrier is not obliged, but entitled to open all consignments and parcels to investigate and confirm the contents are as described by the sender and that statements made are correct and complete. The sender may be asked to open the parcel. The Sender accepts that the Courier and / or the Carrier can perform security checks.

The Sender warrants that the shipment ordered under these terms comply with the limits of and / or the Carrier, specifically conditions such as dimensions, weight, volume and value of the shipment. This information is available through the website.

RPM Express Couriers will not accept any shipment for transportation, storage or processing if the contents are prohibited by any law or regulation of the country of origin, destination or transit of any country or by the Carrier as such is excluded.

Consignments must not contain goods forbidden according to national and international laws. Goods that are dangerous to humans and animals and goods on the basis of their properties or the way they are packed are a hazard to other goods that are transported in the same transportation, are excluded. Not allowed are: precious stones, precious metals, jewelry, cash, checks, savings books, bank cards, credit cards, tickets, securities such as stocks, bonds, certificates of shares, options, deeds, bonds, permits, etc., passports, stamps, unique, art, antiques, watches, keys, personal items, perishable or frozen food, alcohol (excluding alcoholic beverages), tobacco and tobacco products, drugs (the illegal drugs), drugs, pornographic material or illegal publications, live or dead animals, animal organs and parts such as fur, ivory, etc., plants, seeds, brown and white goods, firearms and other weaponry, fireworks, explosives, fire extinguishers and other pressurized products, paints and other hazardous or flammable materials and / or liquids.

RPM Express Couriers will not accept shipment of Dangerous Goods, unless separately agreed in writing. In all cases of transportation of Dangerous Goods, RPM Express Couriers will not liable for any damages resulting from delay or other damages.

Perishable and temperature sensitive shipments and / or goods are moved, provided that the sender accepts shipments, is at their own risk.

The Sender accepts that the consignments are held in secure premises and are prepared, packaged, stored and transported by trustworthy individuals and that these items be protected from interference by unauthorized persons prior to the acceptance by RPM Express Couriers/ the Carrier.

The Sender is liable to RPM Express Couriers and / or the Carrier is liable for injury to persons, damage to equipment or other items and for the expenses incurred from inadequate packaging of the shipment.

If a shipment needs to be cleared through customs, it is the responsibility of the Sender and / or the Receiver to complete accurate documentation for the sent items, but the Carrier will, unless otherwise instructed, act as representatives of the sender and / or receiver at customs. The Carrier may request further written documentation at the expense of the Sender / Receiver or appoint a customs agent /broker to process clearance.

The extent to which Select Courier and / or the Carrier and the Sender / Receiver help in completing the required customs forms and other formalities is without obligation. This is done at your own risk and responsibility of the Sender and / or the Recipient. The Sender and / or Recipient will at its own expense, provide the customs authorities with additional information and documentation if required.

The sender and / or Recipient accept that they are aware that making an incomplete or inaccurate statement to the customs authorities is deception and carries the risk of civil prosecution and / or the forfeiture and sale of goods.

RPM Express Couriers and / or the Carrier in case of a customs seizure of the shipment / goods are entitled to provide the competent authorities with the name and address of the sender and / or the receiver, as well as information on the nature and status of the seized shipment / goods. Furthermore Select Courier and / or the Carrier in this case, if it is suspected that the shipment / goods infringing intellectual property rights, are permitted to authorize the destruction of the seized shipment / goods if the sender and / or recipient do not confirm on the first request that the Sender and / or Recipient that Select Courier and / or the Carrier are harmless from all liability.

All delivery and / or transit times provided by RPM Express Couriers are not binding and therefore involve no final deadline. Exceeding this time (transit time) does not constitute a failure for RPM Express Couriers and the sender is not entitled to any compensation. RPM Express Couriers times as displayed on the website are Estimated.

At the time of delivery, the risk for the goods and / or shipment to the other party, notwithstanding the provisions.

Ownership of the goods delivered or to be delivered on orders made with Select Courier rest at Select Courier until the sender has fully paid for the shipment and other obligations associated with and resulting from the supply of these goods.

RPM Express Couriers reserves the right to dispose of goods held in ownership when the customer does not meet their obligation described.

RPM Express Couriers shall be entitled to shipments for which the customer did not fully meet its obligations, to retain them until it is fully paid or payable and for the items sold to third parties in which case the proceeds after deduction of costs will be paid to the customer.

The current and future industrial and intellectual property rights, including those embodied in the goods, services and advice, documents, software, and in the brand, trade names, logos and of Select Courier remain fully vested in and are in no way transferred to the other party.

The express prior written consent of RPM Express Couriers is required before brand, trade names; logos of RPM Express Couriers are used in any promotional materials, brochures, web sites, production.

Models, methods, systems, techniques, tools, including software, web services, used for the execution of the contract and / or agreement and the results of the assignment and / or contract are included and remain the property of RPM Express Couriers.

The web based activity rights are exclusively owned by RPM Express Couriers and / or its licensors. Entering into a contract and / or agreement, to use the web services or any other information transferred to RPM Express Couriers by the customer does not transfer the copyright or any other intellectual or industrial property. Data provided by the sender is owned by the sender. The database structure or method of storing the data information of the party are the property.