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RPM EXPRESS COURIERS
Frequently Asked Questions
Find answers to common questions about our services.
Frequently Asked Questions
Have questions? We have answers. Search our database or filter by category.
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Delays
Delivery
Fees
General
Hazardous Items
Insurance
Large Items
Payment/Billing
Required Permits
Showing
39
of 39 questions
Delivery
Do you deliver to all locations in Trinidad?
Delivery
How long does it take to receive my packages?
Payment/Billing
What forms of payment are accepted?
Payment/Billing
If I do not have a credit card, can RPM make a purchase on my behalf?
Payment/Billing
During checkout, the online vendor requests a telephone number. Should I provide the number for your Miami location?
Payment/Billing
Can my credit card be charged automatically?
Payment/Billing
Can I use my local billing address at some websites?
Payment/Billing
What is a transaction fee?
Required Permits
What are the most common items that require an import permit?
Required Permits
How do I obtain an Import Permit?
Required Permits
Can I import seeds?
Required Permits
When do I need to apply for an import permit?
Required Permits
What are the Import Permit requirements?
Delivery
Can I select the items I want to pick up?
Delivery
Can I or someone drop off items at the Miami warehouse to be sent to Trinidad?
Delivery
Can someone else collect my packages on my behalf?
Delivery
How long can I leave my item(s) uncollected for?
Hazardous Items
What is a hazardous item?
Hazardous Items
If I need to ship hazardous items, can I still do so with RPM Express Couriers?
Insurance
What does my insurance cover?
Insurance
Which items are not covered by insurance?
Large Items
Can I use a crate to ship my items?
Large Items
Can I ship a TV with RPM Express Courier?
Large Items
What TV sizes can I ship with RPM Express Courier?
Large Items
What size package can I ship with my RPM account?
Delays
USPS says my package was delivered. What's the delay?
Delays
Why is my package delayed?
Delays
What is a pre-alert?
Delays
Why is Form 1583 required for sign-up?
Delays
What is CIF value?
Delays
How do I pre-alert?
Fees
Why do I have a fuel surcharge?
Delays
Why is there VAT on my invoice?
General
How long will it take to receive my package(s)?
General
What are your Business Hours?
General
Is there anything that I cannot receive through my RPM account?
General
Can you ship my mail or magazine subscriptions?
General
Is there an App for my Smartphone?
General
If my order is shipped as several separate items, can you consolidate them in Miami and ship as one package?
